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Australia's No. 1 Online Shutter Store (02) 8883 3960

Payment

A $200 non-refundable deposit is required at the time of proceeding with your order. Subsequently, you will be contacted within 48 hours to confirm all the details of the order. If you have the chosen the “DIY” option, you will be sent out a colour sample for your approval, as well an additional offer of a measuring service – if available in your area. If you have chosen for your shutters to be measured by My Shutters Pty Ltd (My Shutters), we will contact you to organise a time suitable with you, and have one of our fully trained installers visit your home to measure your shutters. At the same time they also will show you a sample of the colour chosen by you to be confirmed by you.  At this stage you will be required to pay a 50% deposit on your order to enable it to proceed to the manufacturing process. Once your shutters have been manufactured and when they arrive at our warehouse, you will be contacted for full final payment prior to dispatch. All shutters remain the property of My Shutters until payment has been made in full. There will be a holding fee of $25 per day if payment for your shutters is not received within 5 working days. This is due to the fact that we are trying to keep costs down for everyone by not leasing an oversized warehouse in which to hold goods. All shutters need to be shipped within 5 days of arrival at the warehouse.

Delivery

All Plantation shutters are usually delivered within 6-8 weeks. We do not combine orders which could result in a delivery delay, and we order and deliver as soon as the items are ready.

If we try to deliver your new blinds whilst you are out, a card will be left giving details of your local collection point. You can contact this collection point to arrange a free re-delivery time or call and collect the blinds yourself.

We must have a business or home postal address, as shutters cannot be delivered to a post office box.

If you have any queries regarding your order or have experienced any delays, please email us at [email protected]

Secure Online Payment

Ordering a Plantation shutter could not be easier: just choose the materials that best suit your requirements from the range available, and then proceed to choose your products that are available from the online store.

We have spent many hours streamlining the website in an attempt to create a customer friendly shopping environment, enabled and reinforced by ANZ Bank’s reliable and secure checkout system. You can be 100% confident that My Shutters has sourced the most secure transaction system available in Australia today.

We are confident that you will enjoy your shopping experience at My Shutters. Your opinions are critical in ensuring that we continue to bring you the ultimate online shopping experience. Please do not hesitate in giving us your feedback by emailing us at [email protected]

Guarantee

It is extremely important that you are sure about the product that you want and also the size you require.  We strongly recommend that you double and triple check any measurements and if possible, take advantage of our own measuring service to ensure that you order both the correct size and colour.

All shutters come with a full two year manufacturer’s guarantee. The information is available on our warranty page. Any goods returned will be at your own cost.
Unfortunately we cannot refund on any shutter orders. If you have had the shutters measured by My Shutters we will guarantee their correct fitting.  If you have chosen the “DIY” option, the responsibility for the measurements is completely up to yourself. Again, please choose the option of having your shutters measured by us to insure yourself against any measuring problems.

Your opinions of our Plantation shutters and the overall online shopping experience are of the utmost importance to us, and any complaints are dealt with promptly and at the highest level of competence.

Freight

If you have chosen the “DIY” option or the “Measured and Delivered” option, please inspect all cartons for any damage. All damage must be reported, at the time of delivery, by signing for them as damaged freight. Unfortunately from time to time accidents can happen and often this occurs with freight companies. We pay for freight insurance as part of our service to ensure that you receive your goods in original condition. This can only be claimed if any damage is noted at the time of delivery. We cannot replace any items that are not signed as “Damaged” at the time of delivery.

Sometimes the boxes may be damaged on the outside whilst the Plantation shutters inside are in perfect condition. Hence we always recommend signing for them as damaged if you have any concerns. We will also require photos of the damaged goods sent to us via email to claim on the insurance.

Replacements & Delivery

My Shutters are all quality checked before despatch, but in the unlikely event that you experience any problems, please email us at [email protected]

If you have any problem with the product supplied to you, please contact us within 14 days of delivery as this will allow us to replace any parts have been supplied incorrectly. We will promptly deal with your queries and, if necessary, arrange for a replacement to be sent without delay.

It is extremely rare for anything to be supplied incorrectly, as our experience tells us that it is more than likely that the original order had been incorrectly lodged. Again please ensure that your measuring is very accurate as Plantation shutters are not something that can be modified once they have been manufactured.

Cancellations

Please note that there is a cancellation charge of $200 (non-refundable deposit) per order prior to Plantation shutters going into production. Once the final colour choice has been made (“DIY”) or final check measure completed (“Measured/Measured and Installed”), you will be required to pay a further 50% deposit. Once that deposit has been made there are no cancellations available. This in due to the fact it is a custom-made product and made specifically to suit your windows.

Privacy

My Shutters Pty Ltd commits itself to respecting and safeguarding the personal information of our clients and partners. Our privacy adheres to the National Privacy Principles of The Commonwealth Privacy Act 1988 (Privacy Act).

Collection Information

All information collected by My Shutters Pty Ltd (My Shutters) is used solely for the purpose of providing better services to you. Typically we will obtain personal information from you. This will include contact details and may include important information that is necessary for the delivery of our services to our.

Use and Disclosure of Information

Any personal information we obtain is used to help provide an efficient service to you, the customer, and to keep you informed of My Shutters’ activities and promotions. In providing our services My Shutters may need to disclose your personal information to other parties, but this only occurs when applicable. In every instance disclosure of personal information is undertaken only in strict accordance with the Privacy Act.

Accuracy of Information

My Shutters takes all steps to ensure the information that it retains is accurate and up to date. If any information you find is incorrect, please contact us immediately and we will immediately amend it. All information held by My Shutters is protected and retained in a secure environment.

Additional Information

Our address is:
45/24-32 Lexington Dr
Bella Vista NSW 2153
Australia

If you require further information about how My Shutters helps protect your privacy, or wish to update your details, please contact:
The Privacy Officer
Address: 45/24-32 Lexington Drive, Bella Vista NSW 2153
Email: [email protected]

Disclaimer

The information provided within the www.myshuttersonline.com.au website has been prepared to assist you in evaluating for yourself the benefits of purchasing our shutters online. The information has been prepared in good faith and with due care by our online experts on www.myshuttersonline.com.au.

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